Frequently Asked Questions
How long does it take to receive my order?
Typical delivery times are listed below however it is important to note that these are not guaranteed due to the ongoing issues facing supply chain and deliveries at the moment. Grand Love Co can not be held responsible for delivery delays as these are beyond our control.
- USA - Within 4-7 business days (Standard Shipping)
- Canada - Within 7-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how supply chain and logistics issues are currently affecting delivery times.
These timeframes may be longer in peak periods like Valentine's Day, Mother's/Father's Day and Christmas.
My order hasn't arrived and it is past the expected delivery date?
Please email us: hello@grandloveco.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.Shipping Insurance
Shipping insurance is offered at checkout. It's provided by Grand Love Co and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team by email - hello@grandloveco.com.
Grand Love Co is not responsible for lost or stolen items in the case where shipping insurance is not taken. The buyer will need to address this with the courier to obtain compensation.
Please note - shipping insurance is non-refundable once your order has shipped.
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel - email: hello@belovedgiftco.com
My item is damaged, incorrect or I just am not happy with it. Can I return it?
Yes, we offer a 100% replacement or money-back guarantee. Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.
My items look different to what I expected.
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.